SUPPORT / FAQ
ORDERING FROM US |
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| Q. |
Why can't I add items to my shopping cart? |
| A. | Your web browser probably has "cookies" disabled. What's a cookie you ask? It's a delicious treat, but it's also a small file stored on your computer that keeps track of what you're doing on our web site. This file allows us to "remember" what's in your shopping bag. Some people are worried that cookies can be used for profiling or even planting viruses. AYYA does not subscribe to either of these practices. Read our Privacy Policy for more info. |
| Q. |
What is your return policy? |
| A. | AYYA unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any DEFECTIVE items you wish to return within 14 days of delivery. For complete details please refer to our Returns Policy. |
| Q. |
What countries does your online store serve? |
| A. | AYYA sells to over 200 countries and approximately one planet. |
| Q. |
What payment types do you accept? |
| A. | We accept payment by credit card only. No Cash on Delivery (COD) or alternate payment methods are available. |
| Q. |
What are your shipping options and policies? |
| A. | AYYA ships via either Certified USPS or EMS. For more information, please review our Shipping Policy. |
| Q. |
What happens after I place my order? |
| A. | Upon placing your order you will receive an e-mail confirmation. One of our customer service representatives reviews your order. Items that are in stock are shipped immediately, and those that aren't are added to the production queue. When everything is ready, your items are packed and shipped, and we send you a confirmation e-mail with a tracking number. The package arrives, and the magic begins. |
| Q. |
Why am I not receiving any e-mail confirmations? |
| A. | Please check your "spam" filter settings. By rejecting unwanted junk e-mail, you may be inadvertently blocking our messages. Some web-based e-mail tools (such as Google, Yahoo or Hotmail) may block e-mail from unknown senders; you may need to deactivate these settings or check your "junk mail" folder. When you get an e-mail from AYYA, we suggest you choose to "allow sender". This will permit future e-mail from AYYA to reach you without further problems. |
| Q. |
How can I ask a question about ordering? |
| A. | If you don't find an answer to your question here, please use our Contact Form. A service agent will get you a swift reply with helpful answers. |
OUR PRODUCTS |
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| Q. |
How do I take care of leather? |
| A. | Leather should really be protected when new, and then occasionally during its lifetime. When leather has liquids spilled on it, it can become stained, dried out, cracked or attacked by mildew. While there are a few organic water-resisting solutions, serious waterproofing requires that you buy a synthetic treatment. One good product is LeatherGuard, which protects leather from spills, cracking, mildew, UV damage, humidity, fading and minor scuffing. LeatherGuard is a clear, water-based coating that contains no silicone, and is "non-toxic and environmentally safe", and is simply better than anything else we've come across for protecting leather. It works well, and is cleaner and easier to use than organic and most synthetic leather protective treatments. |
| Q. |
Washing instructions? |
| A. | All Cotton items are pre-washed to minimize shrinking. To best protect the design features, machine wash in warm water (no hotter than 30°C / 86°F), and hang-dry or iron inside-out. See above for leather. |
| Q. |
I still have questions, what do I do? |
| A. | Please use our Contact Form, and a service agent will get you a swift reply with helpful answers. |
Copyright © 2008, AYYA