It is not necessary to contact Customer Service before returning an item. However, if you have any questions or would like assistance, we are happy to help! Please feel free to call us at 540.850.7227 or email us at firstname.lastname@example.org.
You may return any non-custom item within 14 days of its delivery to you for store credit or an exchange for a different size/color if available. If you do not include instruction with your package, store credit will be applied to your account with us by default. If you do not have an account to which we may apply store credit, one will be created for you and the details of your account will be emailed to you. Custom items may be returned only if the size is not as promised.
You may return your item to us using the pre-paid return label included in your order. If you did not receive one with your package, please contact Customer Service at email@example.com and one will be provided to you. Be sure to bring your package to the shipping company indicated on the return label! Additionally, please fill out the Ayyawear Returns & Exchanges Card also included in your package with your order number and what you would like to exchange your item for, or if you would like store credit instead. Once you have filled out the card, please include it inside the package with your item. If you do not have a Returns & Exchanges card, any piece of paper can substitute.
International customers and customers who live in Alaska or Hawaii will not be provided with a pre-paid return label. In these cases, the customer is responsible for the cost of the return shipment, and will be invoiced for the shipment of their replacement item back to them if an exchange is requested.
If your item is returned in any condition besides the new/unworn condition in which it was originally shipped (now having cat hair, deodorant stains, strong scent, etc.), we will charge a dry-cleaning fee of $25. If you returned your item for store credit, this amount will be deducted from your store credit automatically. If you returned your item for an exchange, the exchange will be held until the dry-cleaning fee is paid. This is not a profit-making endeavor. It would be a much better world if we did not have to include this stipulation. Please, please don't make us use it.
In some situations an exchange and/or credit are not possible, we will consider a request for a refund on a case by case basis.
Orders placed after 8am (ET) will be processed on the following business day. We ship from Fredericksburg, Virginia in the United States.
You can expect an in-stock item to ship out within 3 business days. If an item is not in stock at the time of ordering or if the item is made to order, fulfillment may take up to 120 days while your item is created.
Expedited orders are fulfilled and shipped with priority over standard shipment orders. We cannot ship expedited orders to PO boxes. If you wish to have expedited shipping, please provide another address. We will contact customers who accidentally provide PO box addresses to orders with expedited shipping, and the shipment will be held until an alternative address is provided by the customer. Shipping times for expedited shipments through FedEx are guaranteed. Shipping estimates are calculated using business days only. FedEx operates Monday-Friday. Saturday delivery, while possible, must be specifically requested via contact with a Customer Service representative, and may incur additional fees.
Shipping through USPS to any location within the contiguous 48 states typically takes 3 business days, though time estimates for shipment through USPS are not guaranteed.
We can ship to any countries served by USPS and FedEx. Shipping to international locations typically takes around 10-14 business days, though time estimates through USPS are not guaranteed. International Customs reserves the right to hold any package for any reason for up to 45 days. Customs fees and taxes cannot be predicted in advance, thusly the customer is responsible for any fees the shipment of their package may incur. The best way to predict the cost of these fees is to contact one’s local Customs office and post office.